kimos

1# shyh123

Error 5011 is a scanner error. It occurs on these models: MP480, MP490, MX340, MX320, MX350, MP540, MP620, MP550, MP560, MP600, MP610, MP630, MP800, MP810, MP830, MP970, MP980, MG2100, MG3100, MG4100, MG5100


Solution 1:

• Unplug power supply
• Wait 5 minutes
• Plug back in.

Solution 1a (thanks to anonymous):

• Turn the printer off
• Open cover as if you want to change an ink cartridge.
• Turn power on and close cover while initializing

Solution 2:

• Check for no pieces of paper, no littles objetcs inside the printer.

Solution 3:

• Carefully clean the encoder strip.
• It's located behind the carriage that runs all the way  from right to left

Solution 4:

• Replace the scanner unit